Is there a minimum order?
Our minimum order value is £40 and we offer a free delivery service on orders £80 or more.
What areas do you deliver to?
The areas covered for our delivery service is the following postcodes:
SE1, SE11, SE17, SE16, E1W, EC1, EC2, EC3, EC4, WC1, WC2, W1, SW1
Can I schedule my delivery?
We want to ensure that your groceries are delivered at the most convenient time for you. We offer multiple time slots for same day or a preferred day delivery service selected by you.
I did not have the option to select a time slot. Why?
You may have a perishable item (fresh, chilled, and frozen goods) in your basket.
Perishable items are automatically selected as the same delivery service to ensure that you receive them fresh.
How are the delivery costs calculated?
Delivery costs are calculated based on your address and the weight of your items in the cart. When checking out, you will see a breakdown of the total cost of the cart and the shipping fee.
What kind of packaging will I receive my order in?
We are constantly working on improving our packaging and looking for better, more reliable, and eco-friendly alternatives.
Currently, you will receive your groceries either in recyclable brown paper bags or for heavier items a stronger, biodegradable bag.
What is your returns policy?
We have a 100% hassle-free returns process for any items ordered via Zest Organic.
If your product arrives not as described, or in less than perfect condition, please take a photo and send it to firstname.lastname@example.org within 14 days of purchase and our friendly customer service team will arrange a refund.
If you have any problems with any item at all, we are more than happy to help resolve the issue.
There are missing items from my order
If there are items missing from your order, there may be a number of reasons.
The item may have been unavailable and you will have been automatically refunded for it. Please check your dispatch notification for details of the items that have been dispatched.
Some orders may be shipped in more than one box. Please check your tracking information linked in your dispatch email to see how many parcels your order has been sent in.
If the missing item appears on your dispatch email and hasn’t been shipped separately, please visit our contact us page and get in touch so we can arrange a redelivery or refund.
Can I make changes to my order?
It is not currently possible for you to make changes to your order. If there are changes you would like to make, please visit our contact us page and get in touch. We will do our best to help as long as your order has not been processed.
How do I cancel my order?
It is not currently possible for you to cancel your order once the order has been processed.