Orders & Cancellations
All order requests are subject to acceptance by Zest Organic, and any of its personnel reserve the right, at our absolute discretion, to reject any order without giving any reason. In the event of rejection, we will refund any payments in full. In this case, we will refund you the full amount within 5 working days. Banks may take up to 5 or more working days to refund the amount to your card.
Once you have placed an order with us, and payment has been taken, we may not be able to cancel or amend your order. For any change or cancellation requests, you can email us at firstname.lastname@example.org, and we will do our best to change or refund your order, but we cannot guarantee it. If the product has already been dispatched at the time we read your email, a refund/ change will not be possible.
Payments & Prices
For all orders, your credit or debit card will be billed at the same time as your order is processed.
All prices are stated inclusive of any applicable VAT. All delivery charges are set out in your order confirmation.
Zest Organic will deliver to any address within a 1.5-mile driving distance of South London postcode SE1 2BS, but limited to the postcodes accepted on the website and on processing the order. You will be notified by email that your order is under process. Our delivery fee is charged based on the calculation of distance and basket size which is outsourced to a third-party delivery partner.
We reserve the right to use a different delivery method without prior communication.
We will make every effort to communicate your delivery instructions to your delivery provider, but we cannot guarantee that delivery instructions will be followed.
We will do our best to ensure that your delivery arrives on time, but Zest Organic cannot be held responsible if a delivery arrives late due to any circumstances that are outside of our control.
In the event of a delivery not being successful, please contact email@example.com. Customers must contact us immediately in order to claim a refund. We will not be held liable for a non-delivery where we have not been informed within 1 hour of the scheduled delivery time.
If you change address, we will do our best to amend the delivery address with the delivery company, but cannot guarantee that such a change will be possible.
In the event that you contact us at firstname.lastname@example.org after having paid for your order, and request a change of address, we will use our best endeavors to change the address with the delivery company, but where we are unsuccessful in doing so, you will not be eligible for a refund or redelivery.
Returns & Refunds
Our products are delivered in sustainable packaging to ensure that they arrive in the right condition. If you have any concerns about the quality or freshness of the product at the delivery time, please contact us at email@example.com to let us know. If at our sole discretion, we believe the product does not meet our quality standards, we will give you the choice of a free replacement on the next available order, or a refund. Please note that you will need to send us photos of the product on its arrival, and we will need to receive these within 2 hours of the delivery has arrived, in order to be eligible for either a replacement delivery or a refund. If we issue you with a refund, we will refund you the full amount within 5 working days. Banks may take up to 5 more working days to refund the amount to your card.
Damage to Packaging
If the packaging is damaged, and you feel that the product has been compromised as a result, please contact us at firstname.lastname@example.org and we will arrange either a replacement on the next available order, or a refund. Please note that you will need to send us photos of the damaged packaging on its arrival, and we will need to receive these within 2 hours of the delivery has arrived, in order to be eligible for either a replacement delivery or a refund. If we issue you with a refund, we will refund you the full amount within 5 working days. Banks may take up to 5 more working days to refund the amount to your card.
Circumstances beyond our Control
Zest Organic will not be held responsible for failure to deliver if prevented by any of the below events:
Adverse Weather Conditions where the delivery company is unable to deliver on time.
Acts of God
Outbreak of hostilities, riot, civil disturbance.
Act of government
Any other circumstance beyond Zest Organic’s control.
Where a failure to deliver is deemed to have been outside of our control, as in, but not limited to, the circumstances detailed above, we will not refund or offer redelivery.
Except where death or personal injury is caused by our negligence, our liability in connection with an order will not exceed the price paid for the order.
We respect your privacy, and will not give any of your private information to another party, except for the fulfillment of your delivery. We will not sell, distribute, or otherwise profit from your personal information to third parties unless we have your explicit permission to do so, or are required to do so by law.
We are committed to ensuring your personal information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial processes to secure your information.
The security of your data is very important to us. With this in mind, we will take all appropriate steps to protect your data. Access to your data is password-protected, and card payment information is held securely by our 3rd party payment providers.
You have the right to lodge complaints about the data processing activities carried out by Zest Organic to the Information Commissioner’s Office – https://ico.org.uk/for-the
1. INFORMATION WE COLLECT
We collect information you provide directly to us. For example, we collect information when you participate in any interactive features of our Services, fill out a form, communicate with us via third party sites, request customer support, or otherwise communicate with us. The types of information we may collect when you provide it to us include your company information, email address, order information, payment information and any other information you choose to provide. When you access or use our website, we may collect information about you, including your log information, device information and location information using cookies. Cookies are small data files stored in device memory that help us to improve our Services and your experience, see which areas and features of our Services are popular, and count visits.
If you wish to accept our cookies, you will need to check the checkbox which shall appear as you access our website to consent to the use of our cookies on your device. If your browser is set not to accept our cookies, you may not be able to use the Services. For more information about cookies and how to enable or disable them, please check the support website for your browser.
2. INFORMATION WE COLLECT FROM THIRD PARTIES AND SHARE WITH THIRD PARTIES
We may also obtain information from other sources and combine that with the information we collect through our Services subject to you consenting to third-parties sharing the personal data concerning you with us.
3. USE OF YOUR INFORMATION
We may use information about you in a lawful, fair and clear manner for various purposes, including to do the following:
– Provide and deliver the Services you request, process transactions, and send you service related information, including confirmations and invoices;
– Send you technical notices, updates, security alerts, support messages, and administrative messages;
– Respond to your comments, questions, and requests, and provide customer service;
– Provide, maintain, and improve our Services;
– Link or combine with information we get from others to help understand your needs and -provide you with a better service; and/or
– Carry out any other purpose for which the information was collected.\
4. SHARING YOUR INFORMATION
– with services providers who need to access such information to carry out work on our behalf;
– if we are required by law to share your information;
– in order to protect your interests if you are incapable of giving consent;
– to perform a task which is in the public interest; and/or
– in connection with, or during negotiations of any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company.
5. CONTACTING YOU IN THE FUTURE
We would like to send you information about our products, services, offers, promotions, rewards and events offered by us and others and provide news and information we think will be of interest to you (“Promotional Materials”). If you wish to receive such Promotional Materials or you change your mind and wish to opt-out of receiving these Materials, please contact us by email on email@example.com
6. HOW LONG WILL YOUR INFORMATION BE HELD FOR?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
7. RIGHT TO ACCESS, UPDATE AND ERASURE OF YOUR INFORMATION
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at firstname.lastname@example.org. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You may also request us to erase your personal information if you believe that the data held by us is no longer relevant or where you withdraw consent.
We take reasonable measures to help protect your personal information and other information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. If there is any destruction, loss, alteration, unauthorized disclosure of, or access to your personal information which is likely to result in discrimination, damage to reputation, financial loss, loss of confidentiality or any other significant economic or social disadvantage, we shall notify you and the relevant supervisory authority within 72 hours of us becoming or being made aware of any such breach of your personal information. If the breach is not likely to pose a risk to your rights and freedoms then we shall inform the relevant supervisory authority only, again within 72 hours.