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Terms & Conditions

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Orders & Cancellations

All order requests are subject to acceptance by Zest Organic, and any of its personnel reserve the right, at our absolute discretion, to reject any order without giving any reason. In the event of rejection, we will refund any payments in full. In this case, we will refund you the full amount within 5 working days. Banks may take up to 5 or more working days to refund the amount to your card.

Once you have placed an order with us, and payment has been taken, we may not be able to cancel or amend your order. For any change or cancellation requests, you can email us at info@zestorganic.co.uk, and we will do our best to change or refund your order, but we cannot guarantee it. If the product has already been dispatched at the time we read your email, a refund/ change will not be possible.

Payments & Prices

For all orders, your credit or debit card will be billed at the same time as your order is processed.
All prices are stated inclusive of any applicable VAT. All delivery charges are set out in your order confirmation.

Delivery Policy

Zest Organic will deliver to any address within a 1.5-mile driving distance of South London postcode SE1 2BS, but limited to the postcodes accepted on the website and on processing the order. You will be notified by email that your order is under process. Our delivery fee is charged based on the calculation of distance and basket size which is outsourced to a third-party delivery partner.

We reserve the right to use a different delivery method without prior communication.

We will make every effort to communicate your delivery instructions to your delivery provider, but we cannot guarantee that delivery instructions will be followed.

We will do our best to ensure that your delivery arrives on time, but Zest Organic cannot be held responsible if a delivery arrives late due to any circumstances that are outside of our control.

In the event of a delivery not being successful, please contact info@zestorganic.co.uk. Customers must contact us immediately in order to claim a refund. We will not be held liable for a non-delivery where we have not been informed within 1 hour of the scheduled delivery time.

If you change address, we will do our best to amend the delivery address with the delivery company, but cannot guarantee that such a change will be possible.

In the event that you contact us at info@zestorganic.co.uk after having paid for your order, and request a change of address, we will use our best endeavors to change the address with the delivery company, but where we are unsuccessful in doing so, you will not be eligible for a refund or redelivery.

Returns & Refunds

Our products are delivered in sustainable packaging to ensure that they arrive in the right condition. If you have any concerns about the quality or freshness of the product at the delivery time, please contact us at info@zestorganic.co.uk to let us know. If at our sole discretion, we believe the product does not meet our quality standards, we will give you the choice of a free replacement on the next available order, or a refund. Please note that you will need to send us photos of the product on its arrival, and we will need to receive these within 2 hours of the delivery has arrived, in order to be eligible for either a replacement delivery or a refund. If we issue you with a refund, we will refund you the full amount within 5 working days. Banks may take up to 5 more working days to refund the amount to your card.

Damage to Packaging

If the packaging is damaged, and you feel that the product has been compromised as a result, please contact us at info@zestorganic.co.uk and we will arrange either a replacement on the next available order, or a refund. Please note that you will need to send us photos of the damaged packaging on its arrival, and we will need to receive these within 2 hours of the delivery has arrived, in order to be eligible for either a replacement delivery or a refund. If we issue you with a refund, we will refund you the full amount within 5 working days. Banks may take up to 5 more working days to refund the amount to your card.

Circumstances beyond our Control

Zest Organic will not be held responsible for failure to deliver if prevented by any of the below events:

Adverse Weather Conditions where the delivery company is unable to deliver on time.
Acts of God
Outbreak of hostilities, riot, civil disturbance.
Terrorist incident
Act of government
Any other circumstance beyond Zest Organic’s control.
Where a failure to deliver is deemed to have been outside of our control, as in, but not limited to, the circumstances detailed above, we will not refund or offer redelivery.

Liability

Except where death or personal injury is caused by our negligence, our liability in connection with an order will not exceed the price paid for the order.

Privacy

We respect your privacy, and will not give any of your private information to another party, except for the fulfillment of your delivery. We will not sell, distribute, or otherwise profit from your personal information to third parties unless we have your explicit permission to do so, or are required to do so by law.
  We are committed to ensuring your personal information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial processes to secure your information.
  The security of your data is very important to us. With this in mind, we will take all appropriate steps to protect your data. Access to your data is password-protected, and card payment information is held securely by our 3rd party payment providers.
  You have the right to lodge complaints about the data processing activities carried out by Zest Organic to the Information Commissioner’s Office – https://ico.org.uk/for-the